Description:
The Senior ServiceNow Developer is responsible for building high-quality, maintainable solutions using best-practice patterns. This role must balance speed of delivery with long-term sustainability and will operate with a high degree of autonomy.
Key Responsibilities
- Design and develop solutions across the ServiceNow platform
- Configure core capabilities (e.g. ITSM, CSM, Now Assist, EC / Portals, workflows, flows, catalog, integrations, ITOM etc.)
- Build reusable, scalable components using out-of-the-box functionality
- Minimise customisation and avoid introducing technical debt
- Develop and maintain integrations (REST/SOAP APIs, external systems)
- Work closely with architects to align on design standards and guardrails
- Troubleshoot and resolve platform issues
- Contribute to documentation and knowledge sharing
Required Experience
- Strong hands-on ServiceNow development experience
- Experience across multiple modules (not limited to one area)
- Advanced scripting capability (JavaScript, Script Includes, Business Rules, Flow Designer)
- Experience building integrations and working with APIs
- Solid understanding of CMDB and data structures
- Proven ability to deliver independently in a senior capacity
- ServiceNow Certified Application Developer (CAD) – desirable
- Data foundations - mandatory
Key Attributes
- Delivery-focused and practical
- Avoids over-engineering
- Comfortable operating as a senior developer in a small team
- Understands trade-offs between speed and sustainability
- Proactive in improving how things are built
Expectations
- Delivers clean, maintainable solutions from the outset
- Uses out-of-the-box patterns wherever possible
- Requires minimal oversight to deliver effectively