Description:
We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.
Responsibilities Property & Client Management
- Day‑to‑day management of a property portfolio in accordance with client instructions and service level agreements
- Act as key point of contact for landlord clients, building strong professional relationships
- Prepare and implement property management strategies aligned with client objectives
- Provide proactive advice on operational, ESG, and asset enhancement matters
Financial Management
- Prepare, set, and manage annual service charge budgets in compliance with RICS Professional Statements
- Manage reconciliation of service charge accounts and oversee year‑end processes
- Monitor and control expenditure, including approval of invoices and rent demands
- Oversee rent, service charge, and insurance reconciliations in conjunction with credit control teams
Tenant & Lease Management
- Manage tenant relationships and deal with day‑to‑day queries in a professional and timely manner
- Instruct and manage contractors and professional advisers
- Ensure compliance with lease obligations, including rent reviews, lease events, and covenants
- Assist with lease renewals, surrenders, assignments, and liaison with agency teams
Health, Safety & Compliance
- Ensure properties are managed in compliance with statutory requirements, including health & safety, fire safety, asbestos, and legionella
- Implement and monitor risk assessments and compliance programmes
- Oversee insurance matters and claims in conjunction with insurers and loss adjusters
Team & Business Support
- Support, mentor, and review work prepared by junior surveyors and administrators
- Contribute to process improvement, best practice, and client reporting standards
- Assist with new business opportunities, fee proposals, and pitches
- Represent the business professionally at client meetings and industry events
Qualifications
- Essential
- RICS Qualified or working towards APC
- Proven experience in commercial property management
- Strong understanding of landlord and tenant legislation and best practice
- Sound knowledge of service charge management and RICS guidance
- Excellent client relationship and communication skills
- Ability to manage workloads independently and meet deadlines
- High level of numeracy and attention to detail