Description:
We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!
Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.
What you'll do
- Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
- Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
- Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
- Continually find opportunities to automate our processes and improve the user experience
- Empower our people to help themselves by designing and building self-service solutions
- Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
- Managing supplier relationships and the procurement process for SaaS and hardware
- Lead and manage complex technical projects with multiple stakeholders from around the business.
Examples of some TechOps projects include…
- Rollout of, and migration to, a new identity provider
- macOS and Windows MDM migration
- Rollout of a new device trust and posture compliance solution
- The replacement of insecure factors like SMS with phishing-resistant factors
- Office fit-outs, including tech like network, AV, access control etc
- SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
What you'll need
- Though our tech stack includes HiBob, Okta, Kandji, Kolide & Zscaler amongst others, we really value someone with a breadth of experience leading on technical projects across various technologies and platforms. Lived in Entra and Intune? Awesome!
- Enough technical knowledge to be able to articulate yourself to both your techy peers and a novice user
- Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
- To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
- Experience working with multiple teams and managing multiple stakeholders
- Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
- Experience with Identity & Access Management systems like Okta or Microsoft Entra
- Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
- Understanding of identity provisioning technologies such as SCIM
- Experience of designing and installing office networks - we use Cisco Meraki
- A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing