Description:
Unisys is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of critical IT services for key banking and financial services clients. This is a high-impact role responsible for ensuring service excellence, operational stability, and client satisfaction within complex, regulated environments.
You will be a Delivery Enablement Manager for our core banking solution, managing a mixed skill team to deliver new product features on time, to budget and to the required quality. You will be liaising with a wide range of stakeholders to do this including the development Scrum teams, client delivery managers, and senior management at both Unisys and clients. A key aspect of the role will also be to proactively improve the processes, tooling and technology used by the development team.
Key Responsibilities
- Own end to end development of projects implementing functional and technical change to our banking solution.
- Proven ability to manage change in projects
- Manage mixed skill team of associates, become part of the leadership group of the Development Centre.
- Build and maintain strong relationships with client stakeholders, including senior business and IT leaders
- Ensure delivery against SLAs, KPIs, and contractual obligations, proactively managing risks and escalations
- Drive a culture of continuous improvement, identifying efficiencies, automation opportunities, and service enhancements
- Manage incident , problem, and change management processes in line with define processes and best practices
- Oversee third-party/vendor performance where applicable
- Support commercial governance, including budgeting, forecasting, and cost control
You will be successful in this role if you have:
- Proven experience managing Development activities within a banking or financial services environment
- Strong understanding of regulated environments, compliance, and risk management
- Experience working within Agile\Scrum development projects
- Solid knowledge and commitment to processes and data driven management
- Demonstrated ability to manage complex development projects and senior stakeholders
- Experience managing budgets and service profitability
- Excellent communication, leadership, and problem-solving skills
Desirable
- Experience working with global delivery models
- Experience with participation in Audits (ISO 20001 especially)
- Experience within outsourced / MSP environments
Why join Unisys
- Work with tier 1 banking and financial services clients
- Be part of a global, forward-thinking technology organisation
- Opportunity to shape and influence critical service delivery outcomes
- Collaborative, supportive environment with strong career progression