Service Desk Support

Description:

We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application related issues, and ensuring seamless IT service delivery. This role requires a strong problem solving mindset, excellent communication skills, and a passion for customer satisfaction. They will be res ponsible for incoming issues and service requests, categorizing and managing their workload .

This role is Monday Friday, with core hours of 9:00 17:30. There may be a requirement to work the occasional

weekend.

Transferable Skills And Experience
 

• Process orientated
• Comfortable with working towards SLAs and KPIs
• Establishes working relationships with customers to deliver and enhance the service.
• Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known)
• Escalates or gains support where appropriate.
• Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service.
• Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.
• Strong attention to detail