Service Level Manager

Description:

A global technology consulting and digital solutions client of ours is looking for a Service Level Manager to join their growing team in the UK. Below are more details of the position

Ideal Qualifications

• Should possess good understanding of ITIL® V3 service lifecycle modules.
• Should have strong verbal, written communication, and interpersonal skills.
• Lead role while acting as a liaison with internal/external customers.
• Strong IT service management skills
• Should have exposure to ITSM ticketing tools i.e. ServiceNow, BMC Remedy etc.
• Good interpersonal, organization and customer services skills
• Experience of working within service level management process in a demanding and complex environment.
• ITIL® 4 or V3 Foundation Certified