Service Manager

Description:

Responsibilities:

• Responsible for service supplier management and make action plans for improving KPI;
• Contact and cooperate with 2B customer to achieve the specified service requirements;
• Collect and analyze the voices of national consumers, and be responsible for handling major complainant crisis events.
• Participate in special projects and/or training when requested and perform other duties as assigned.

Qualifications:

• Bachelor degree or above, in addition of major in communication engineering / electronic or other science and engineering;
• With minimum of 1 years experiences of service or related in 3C business;
• A good team player and be dedicated to work, good at communication/organizing and cooperation;
• Have clear logical sense, with good executive ability and ability to push and solve problems.
• Language skills: English & Chinese, able to communicate both verbal & writing.