Servicenow Consultant

Description:

Area of expertise – Deep understanding of ITSM / CSM (Customer Service Management) / ITOM (IT Operations

Management) modules. Exposure to Telecom specific TSM / TSOM solutions will be plus. Individual MUST have experience of working as Process Consultant or Business Analyst. One must possess very good client interaction skills. ITIL V4 exposure is mandatory, certification is desirable. An exposure to Telecom domain is desirable though not mandatory.

Within the telecom domain consulting division, Infosys is seeking for ServiceNow consulting professional who can interact effectively with Client executives to own define and manage requirements, lead requirements track with techno functional capability and work with multidisciplinary teams in large digital transformation programs to deliver ServiceNow solutions across typical SDLC lifecycle – as Developer, Lead Developer, Designer, Architect or Consultant. This will be typically across our Global clients, working from onshore or offshore, depending on business requirements.

Essential skills:

A fundamental understanding of ServiceNow modules, CMDB and exposure to ITIL V4 concepts

Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently

Work closely with business stakeholders, operational users, help them with ServiceNow processes and journeys

Understand their current pain points, do quick demos of OOTB capabilities of ServiceNow and help them with better solutions to ease their way of working

Support UAT and user trainings

Enable users for ServiceNow adoption,

Business, IT Stakeholders & Vendor Management Skill

Understanding of Agile way of working – User Story, Sprint model

Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements

Personal:

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary

Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player

A high degree of initiative and flexibility