Servicenow Project Manager

Description:

ServiceNow Project Manager - ITSM/HRSD
Employment Type: Contract
Start: ASAP (March/April 2026)
Duration: 12 Months
Location: United Kingdom (mostly remote with occasional travels)
Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.

Role – We are seeking an experienced ServiceNow Project Manager with strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) to lead end-to-end ServiceNow implementations and enhancements. You will be responsible for delivering high-quality solutions aligned with business objectives, managing stakeholders, and ensuring projects are delivered on time, within scope, and within budget.


Key Responsibilities:

• Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.
• Manage project scope, timelines, budgets, risks, and dependencies.
• Work closely with business stakeholders, HR teams, IT teams, and third-party vendors.
• Facilitate workshops to gather and define business requirements.
• Translate business needs into actionable project plans and deliverables.
• Oversee configuration, customization, and integration of ServiceNow modules.
• Ensure alignment with ServiceNow best practices and governance standards.
• Manage Agile/Scrum or hybrid delivery methodologies.
• Track and report project progress, KPIs, and risks to senior stakeholders.
• Ensure effective change management and user adoption strategies.
• Support UAT, training, and transition to support teams.

Key Skills:

• Proven experience as a Project Manager delivering ServiceNow implementations.
• Strong hands-on experience with:
  • ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
  • HRSD modules (Employee Service Center, Case Management, Knowledge Management).
• Experience managing end-to-end enterprise-level projects.
• Solid understanding of ServiceNow platform capabilities and architecture.
• Experience with Agile, Scrum, or PRINCE2 methodologies.
• Strong stakeholder management and communication skills.
• Ability to manage cross-functional and geographically distributed teams.
• Experience with risk management, budgeting, and resource planning.