Solutions Manager

Description:

Osborne Clarke is seeking a Solutions Manager to join its innovative Osborne Clarke Solutions (OCS) team for a 12-month fixed term contract. The OCS team helps clients maximize value from legal technology, developing new solutions and improving service delivery. This role involves client account management, legal project management, promotion of OC services, line management of 1-2 junior staff, and utilization of HighQ Collaborate and other technologies to deliver efficient client solutions. The position is based in London or Bristol on a hybrid basis, with flexibility for 4 or 5 working days per week.

Key Responsibilities:

• Lead and support client-facing work within the team.

• Manage client accounts from the firm’s top 100 client list, including mature and new accounts.

• Deliver large legal projects using technology solutions.

• Promote OC Services externally and contribute to case studies and marketing activities.

• Line manage 1-2 junior resources, supporting their development.

• Configure HighQ sites, coding tools, and automated documents to develop solutions.

• Test solutions thoroughly and manage iterative improvements.

• Maintain operational solutions and manage client relationships to ensure adoption.

• Act as a brand ambassador for Osborne Clarke Solutions and participate in product development processes.

Requirements:

• Interest in technology, problem-solving, and legal technology or professional services.

• Strong account management skills and ability to influence senior stakeholders.

• Experience managing legal projects on behalf of clients.

• Confidence in client-facing conversations and relationship-building.

• Ability to learn new technologies and develop expertise.

• Curiosity, creativity, and proactive contribution to team and solutions.

• Advocate for team wellbeing and mental health.