Support Consultant

Description:

Join a Microsoft Partner who has some fantastic plans for the next few years to build out their ERP and CRM teams! You will join on a remote basis and therefore need to be self-motivated and have the drive to work from your home. They are seeking a D365 FO Support Consultant with previous support experience (2-3rd line support) to help with the success of the business.

If you are someone who possess the below skills, you can help add value to their support team:

• Proven experience as a D365 FO Support Consultant (up to 3rd line support), supporting D365 FO Finance and Operation solutions
• Can come from an end-user background
• In-depth knowledge of D365 FO Finance modules and functionality
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

If you feel the below daily tasks will fulfil you in a new role, then keep reading about what they can offer you:

• Respond to support requests from clients
• Analyse and diagnose issues related to D365 FO and provide solutions and workarounds for issues
• Collaborate with developers and technical support specialists to resolve complex issues
• Document support activities and maintain knowledge base
• Communicate with clients to provide updates on support requests
• Participate in team meetings and training sessions to stay up-to-date on D365 FO Finance functionality and updates

As a well respected employee, they look after you by providing the following:

• On going learning, support and development
• Flexible working environment to suit you
• Progression plans as valued member of staff
• Pension scheme