Support Technician

Description:

The School of Engineering Computing and Mathematics (SECAM) wish to appoint a Senior Computing Technician to provide teaching and research support.

You will work as part of a team and will be expected to support, maintain, and develop the specialist computing facilities and laboratories within the school.

Responsibilities include:

• Providing technical support to end-users regarding computer hardware, software, and account management.
• Install, configure, and maintain computer systems, including desktops, servers, and networking equipment.
• Diagnose and troubleshoot hardware and software issues, perform necessary repairs, or escalate as and when necessary.
• Ensure security and compliance standards are met for computing systems and data.
• Manage user accounts, permissions, and access controls.
• Monitor system performance and conduct routine maintenance tasks to ensure optimal operation.
• Document and maintain accurate records of hardware and software inventory, configurations, and procedures.
• Stay updated on emerging technologies and trends in the computing field and make recommendations for improvements.