Description:
At Ocado Retail, our ambition is to be the destination for top talent, where exceptional people build brilliant careers, achieve peak performance, and belong. Operating within the Talent Effectiveness team, the Talent Enablement Partner is a proactive strategic driver who turns strategy into operational capability.
Moving beyond traditional Learning & Development, you will act as a consultant and capability architect, designing, scaling, and deploying high-impact learning solutions, practical manager toolkits, and capability frameworks that drive high-performing teams. This role supports Ocado Retail’s learning culture, enabling employees to build skills, leadership, confidence and careers through inclusive, accessible and engaging learning.
What You’ll Do
- In-House Instructional Design & AI Innovation: Execute the overarching enablement strategy set by the Talent Effectiveness Lead by designing modern, blended learning frameworks, manager playbooks, and operational toolkits; leverage AI workflows to rapidly produce scalable micro-learning content while making smart, strategic decisions on in-house production versus deploying targeted external partners.
- Strategic Partnering & Capability Design: Partner proactively with the People Team (Emerging Talent, People & Talent Partners) as well as functional leaders to mine bi-annual talent calibration and operational data for skill gaps, then translate those insights into targeted capability frameworks (Commercial, Customer, Operations) that move the needle on team performance, while directly feeding programme outputs into succession planning and high-potential (HiPo) talent pathways.
- Manager Enablement & Leadership Development: Own the end-to-end capability journey for line managers and emerging leaders. Design and launch practical, lifecycle-based training (performance management, policy, difficult conversations) and build plug-and-play playbooks that People Partners and managers can pick up and run with immediately.
- Enterprise Skills Strategy: Architect scalable, cross-functional skills programmes e.g., problem-solving, influence, structured communication as examples, aligned to our Career Framework, unlocking internal mobility while embedding Ocado Retail values (Always be curious, Bring our best selves, Challenge what’s possible) and inclusive leadership into every touch point.
- High-Impact Facilitation: Act as the lead internal facilitator for key organisational initiatives, including new manager bootcamps, feedback workshops, and leadership modules. Facilitate inclusive learning solutions for diverse learners ranging all levels of competencies, using formats such as workshops, webinars, on-the-job learning, digital modules, guides and videos.
- Impact & Continuous Improvement: Measure what matters. Track adoption, behaviour change and business impact (e.g., manager effectiveness, internal mobility, retention) and iterate programmes based on evaluation data and learner feedback.
Who You Are
- Proactive Partnering & Strategic Prioritisation: Proven experience as a consultative L&D Partner who works alongside the Centres of Excellence and business leaders to diagnose capability gaps, navigate competing demands, and strategically prioritise initiatives that deliver the highest business value in line with our overarching strategy. Able to demonstrate sound commercial judgement by balancing in-house learning design with the targeted deployment and management of high-value external partners.
- Modern Design & Career Frameworks: Hands-on expertise designing blended learning journeys, manager playbooks, and operational toolkits, with prior experience developing, embedding, or operationalising career frameworks and skill architectures.
- Facilitation & Presence: Exceptional facilitation skills with the confidence and executive presence to lead engaging manager training, leadership workshops, and team effectiveness off-sites across all levels of an organisation.
- External Market Curiosity & AI Capability: A naturally curious mindset with a finger on the pulse of modern trends and technology, actively scanning the external market to ensure we stay ahead of the curve, paired with a practical drive to leverage AI tools (e.g., Google Gemini, Claude) to rapidly scale content creation, scenario simulations, and learning assets.