Team Lead

Description:

The Team Lead manages the day-to-day delivery of high quality certification and testing services for a designated product group. Responsible for ensuring operational and financial targets are met for the assigned group. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives. Provides high quality certification services which meets the clients’ needs in the most efficient and effective manner possible, while ensuring safe products are available in the public marketplace. This activity requires interpretation of standards, processes and procedures as well as providing technical guidance; analysis; product testing information; compliance and maintenance recommendations; technical reviews and independent checks.

Responsibilities

Manages day-to-day operation and delivery of certification and testing services in the assigned product group. Schedules, assigns work and control service delivery output. Ensures all aspects of the services delivered meet divisional and corporate policies and procedures. Determines and initiates actions required to improve service delivery. Corrects operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met.
Manages employees by providing direction and leadership to all service delivery employees within the designated area. Hires, trains, disciplines and terminates staff as required.
Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager. Determines annual capital and capacity requirements and develops forecasts based on these determinations. Monitors progress towards accomplishing plan objectives and budget targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area. 
Manages and resolves customer issues concerning certification and testing on a regular basis. Responds to general questions; provides technical assistance, discusses and resolves issues around scheduling and project completion.
Responsible to ensure the high quality and safe delivery of certification and testing services within the product group. Ensures all staff is trained in appropriate work methods and is compliant with divisional quality and safety procedures. Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures. Responds to non-conformances resulting from everyday operations, quality and safety audits and implements corrective actions. Demonstrates and promotes a commitment to service delivery quality and safety.
Assures service delivery and leads certification projects as necessary. Reviews and signs-off work; authorizes certification reports; conducts assignments and performs assessments in manufacturing and service industries against internationally recognized standards may also be required.
Develops monthly management reports. Provides regular information on the product group’s financial results, productivity, customer satisfaction, and safety as requested by the Operations Manager. Contributes to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development. 
Ensures that corporate and divisional procedures and guidelines are effectively communicated and implemented in the unit.
Manages certification projects concurrently and ensures completion within time frames and cost deadlines. Evaluates products against requirements of the national/international standards and precedent decisions. Makes technical decisions.
Reviews test data, reports and authorizes application of CSA Mark. Prepares and/or signs Certification Reports and Certificates of Compliance. Makes field trips and performs test work at manufacturer's facilities as required.
Performs witness testing at clients or third party facility for certification. Provides client with assistance in solving problems/failures without divulging proprietary information
Maintains accurate, orderly and complete test data. May be required to overview laboratory tests. Analyzes test results and determines compliance. May identify reasons for inconsistencies between data and expected results. Conducts construction evaluation, ensuring the unit complies with the construction section of the standard; identifies rationale for compliance or non-compliance.
Evaluates and qualifies companies in the administration of Certification Programs. Reviews customer test methods and systems; reviews new/old product designs and all applicable documentation. Ensures all test equipment and quality procedures are within guidelines. Provides technical briefings on new and existing requirements.
Provides technical information service to clients. Liaison with customers in the design stage to ensure requirements of national/international standards are met without compromising confidentiality. Provides technical guidance and training. Answers inquiries regarding standards and legal requirements. 

Education & Experience

Bachelor's or degree in Engineering with 5-7 or more years of job related experience
3-5 years of managerial/supervisory experience
Thorough knowledge of Standards and testing procedures
Thorough knowledge of CSA certification options, programs and services applicable to a variety of equipment
Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins and technical articles in area of specialty