Team Manager

Description:

What you'll be doing:

o Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints.

o With the support of Capita policies and local initiatives, you will be responsible for managing human resources and making key decisions. This includes developing your direct reports through personal accountability and effective performance management. You will achieve this by setting objectives, conducting 1-2-1 meetings and appraisals, overseeing recruitment and selection, providing coaching, and managing absences and disciplinary actions.

o Proactively motivate staff, develop a team ethos, and minimize staff absence and attrition.

o Ensure all defined processes and reporting requirements are followed by team members.

o Use management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities.

o Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists.

o Ensure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address any development or improvement opportunities.

o Participate in the escalation process, identifying operational risks and issues, and act as a decision-maker.

o Support the Service Delivery Manager in managing internal and customer-driven changes and initiatives.

o Maintain strong communication links with internal and external stakeholders.

o Complete any other duties as directed by the Service Delivery Manager or senior management team to ensure successful delivery of the assessment service.

What we're looking for:

o Full UK driving license and access to own vehicle.

o Proven experience in managing large teams of 15 or more.

o Extensive experience in performance management.

o Team leadership and coaching experience.

o Demonstrable planning, leadership, motivational and organisational skills.

o Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans.

o Proven track record of building and developing teams.

o Ability to develop and deliver presentations to direct reports and stakeholders.

o Strong analytical skills - familiar with MS Office, particularly Excel/Word and PowerPoint.