Description:
As a Technical Account Manager, you'll be the trusted advisor for your customers, helping them maximise the value of their technology investments while building strong, long-term partnerships. You'll combine technical expertise, strategic thinking, and customer advocacy to drive adoption, optimise performance, and shape future technology roadmaps.
You'll:
- Build trusted relationships with customers and become their go-to technical advisor.
- Develop strategic technology roadmaps aligned to business objectives and future growth.
- Ensure customers maximise the value of iomart's managed services and technology solutions.
- Lead engaging service reviews, providing insights, recommendations, and clear next steps.
- Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.
- Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.
- Use service data and customer insights to drive continuous improvement, adoption, and retention.
- Champion the voice of the customer, helping shape service enhancements and innovation across Iomart.
This is an opportunity to become a strategic partner to your customers, helping them navigate their technology journey while delivering tangible business value at every stage.
We want to hear from you if you:
- Have 5+ years' experience in a customer-facing role such as Technical Account Management, Customer Success, or Service Delivery within a Managed Services or IT Services environment, with a proven track record of delivering value and driving customer satisfaction.
- Possess strong technical expertise across the Microsoft cloud ecosystem, including Azure, Microsoft 365, Intune, Microsoft Defender, and related technologies, and can translate technical capabilities into meaningful business outcomes.
- Excel at building trusted relationships and influencing stakeholders at all levels, from technical teams and operational contacts through to executive sponsors.
- Have experience using Customer Success and CRM platforms to manage client engagement, monitor service health, and measure success against key outcomes.
- Are an exceptional communicator and presenter, able to simplify complex technical concepts, facilitate strategic conversations, and deliver engaging service reviews and roadmap discussions.
- Take a data-driven approach, using insights, trends, and service metrics to identify opportunities for improvement and create actionable recommendations
- Hold an ITIL Foundation certification (or equivalent) and have a strong understanding of service management principles within a managed services environment.
- Combine commercial awareness with a customer-first mindset, identifying opportunities to expand customer value through additional services and solutions aligned to customer objectives and Atech's Assurance portfolio.
- Hold relevant Microsoft certifications and have experience working across both public and private cloud environments, with a solid understanding of VMware technologies and hybrid infrastructure.