Technical Support Analyst

Description:

Technical Support Analyst

We are looking for a Technical Support Analyst to maintain and support XStore test environments for a large retail customer, ensuring test labs are fully operational across multiple countries and brands.

This role is critical in enabling major retail technology projects, including XStore upgrades, inventory management, and integrations with e-commerce and order management systems, working closely with project teams and vendors across EMEA.

What You'll Do
 

• Maintain and support Oracle XStore test environments and hardware within IT test labs
• Build, deploy, and support XStore versions and related infrastructure
• Troubleshoot hardware, software, and environment issues
• Work closely with project teams and third-party vendors across EMEA
   

What We're Looking For
 

• 2+ years' of retail store systems information technology experience
• Experience in Oracle XStore and associated infrastructure
• Experience in the build, deployment and maintenance of Oracle XStore technology
• Excellent troubleshooting and problem resolution skills
• Knowledge of Windows batch and Linux shell scripting