Description:
We are seeking a proactive and results‑driven Technical Support Manager with strong experience in specification sales to join our growing team. The successful candidate will identify and develop new business opportunities, build long-term relationships with key stakeholders, and drive revenue through effective specification generation and conversion. This position requires a strategic thinker with excellent communication skills, a solid understanding of the construction sector, and the ability to manage a robust technical and commercial pipeline.
Main Duties & Responsibilities
- Generate specifications with Architects, Engineers, and Contractors, providing risk‑assessed technical designs in line with relevant Codes of Practice and industry regulations—both onsite and at client offices.
- Log all specifications accurately within the CRM system.
- Track specifications from initial generation through to confirmed sales orders.
- Deliver CPD presentations using PowerPoint to promote best practice and product understanding.
- Provide on‑site technical support and troubleshooting.
- Support the Visqueen National Training Academy as required.
- Proactively target new opportunities to drive specification generation and market penetration.
- Manage territory activity, diary planning, and tasks using Outlook and the CRM platform.
- Commit to ongoing professional and personal development.
- Contribute to the delivery and implementation of New Product Development (NPD) programmes.
- Work collaboratively with the commercial team to support opportunities throughout the supply chain.
Key Objectives & KPIs
- Monthly reporting of Specifications versus Budget.
- Monthly reporting of Specification KPIs.
- Monthly reporting of new business generated through targeted activity.
- Sales achieved versus budget.
- Specification generation and retention performance within assigned territory.
- Delivery of CPD sessions aligned with business and regional expectations.
- Person Specification
- Experience Required
- Proven experience in construction or specification sales, with strong account‑management capabilities.
- Demonstrated ability to build and maintain strong professional networks.
- Excellent communication and presentation skills.
- Solid understanding of construction methods, procedures, and industry terminology.
- Personal Attributes
- Highly self‑motivated and proactive.
- Strong organisational skills with the ability to prioritise workload and manage a busy diary effectively.
- A collaborative team player.
- Broad and transferable skill set.
- Confident, articulate communicator and effective presenter.
- High-level IT literacy, including CRM systems, Word, Excel, Outlook, and PowerPoint.
- Strong technical understanding of construction processes and drawings.
- Detailed knowledge of the specification process.
- Willingness to work towards achieving the CSSW qualification within an agreed timeframe.
- Ability to work collaboratively within a team environment.
- Strong attention to detail in both written and numerical tasks.
- Ability to thrive in a fast‑paced, technical sales environment.
- Excellent interpersonal and relationship‑building skills.
Qualifications
- Educated to A‑Level standard (or equivalent).
- CSSW qualification is desirable but not essential.