Technical Support Specialist

Description:

The main purpose of the role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

Essential

Microsoft 365 administration

MS Intune

Entra ID

PowerShell

Application support

Desirable

Azure Administration

Azure Virtual Desktop

Nerdio

MS SQL Server

Identity and Access Management

Application development

Python

• Specialist Technical Support Level 3 (Applications) is a hybrid (mix of home & office working) role
• This is a CV only process – please ensure your employment history is up to date
• Candidates must have been resident in the UK for the last 5 years to meet the vetting level required for the post
• The salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2026)

The closing date for this post is 12 noon on Wednesday 11th March 2026

Why work for us?

• 28 days Annual leave (increasing to 33 after 5 years’ service) + bank holidays
• Generous pension scheme
• Health and wellbeing, occupational health services, staff networks and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card – over 15,000 discounts from large national retailers.