Telesales Account Manager

 

Description:

CCS Media (an Advania Company) are looking for a proactive Telesales Account Manager to join our Sales Team. You'll play a pivotal role in driving new business growth by building and maintaining strong clients relationships.

 

You shall leverage CCS Media's vast portfolio of technology products, solutions and services, to net new customers. We shall provide industry training for all new intakes making sure you are confident in consulting with customers on their IT requirements.

 

Key Responsibilities

 

  • Develop and maintain strong relationships with net new clients
  • Identify client needs and provide appropriate IT products, solutions and services
  • Regularly review client accounts to ensure high levels of customer satisfaction and retention
  • Proactively contact potential clients via phone, email, and other communication channels
  • Conduct thorough research to identify new business opportunities
  • Present and demonstrate CCS Media’s product and service offerings to clients
  • Negotiate contracts and close sales to achieve individual
  • Provide exceptional customer service and support to customers
  • Handle client inquiries, issues, and complaints in a timely and professional manner
  • Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system
  • Analyse sales data to identify trends and opportunities for addition upsell / cross sell
  • Work closely with other departments to ensure a seamless customer experience
  • Participate in team meetings, training sessions, and sales events

 

Key Skills & Experience

 

  • 6+ months experience within a telesales, outbound or new business role (any sector / industry)
  • Excellent communication and interpersonal skills
  • Ability to build and maintain long-term relationships with clients
  • Good organisational and time management skills
  • Proficiency in using CRM software and Microsoft Office Suite
  • Self-motivated, proactive, and results-oriented
  • Ability to work independently and as part of a team
  • Resilience and ability to handle rejection and overcome obstacles

Organization CCS Media Limited
Industry Accounting / Finance / Audit Jobs
Occupational Category Telesales Account Manager
Job Location Leeds,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Entry Level
Experience Less than 1 Year
Posted at 2025-01-24 5:16 pm
Expires on 2025-03-10