Underwriting Team Lead

Description:

Underwriting Team Leader will be responsible for overseeing the underwriting process, leading a team of underwriters, ensuring quality control, and providing excellent customer service.

Key Responsibilities:

• Lead a small team of underwriters
• Underwrite all customer types and determine score bands within defined risk policy guidelines.
• Complete manual underwriting on referred cases, taking into account credit appetite
• Ability to adequately assess income, expenditure and affordability
• Act as first line of defence for identifying risks and potential fraud
• Be responsible for reviewing escalated cases in relation to underwriting decisions
• Ensure that policies and procedures are followed at all times
• Ensuring all underwriting department service level agreements are fully met as a minimum.
• Receive and professionally handle all calls made into the underwriting department.
• Assess customer documentation to establish affordability adequately and accurately for the loan.
• Check legal documentation to ensure accuracy.
• Manage payout function and ensure deals are paid out in a timely manner
• Liaise with third parties via email and telephone
• Support with in-life customer management where required

Key Requirements:

• Minimum 5 years experience as an underwriter
• Experience in managing a team
• Understanding of the consumer credit space, preferably within the motor finance sector
• A systematic thought processes with decision making skills.
• Strong understanding of credit risk
• Ability to collaborate and coach
• Ability to manage high volume of task and meet deadlines.
• Ability to understand and interpret financial information.
• Strong focus on ensuring good customer outcomes.
• Problem solving skills
• Knowledge of regulations relating to Consumer Duty, Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act
• Works well as part of a team
• Self-starter
• Can do attitude
• Career focused