Description:
Akita is looking for 2nd line IT engineer to join our vibrant service desk based in Wrotham.
About The Role
As a 2nd Line IT Engineer at Akita, you will:
- Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
- Perform duties that include ticket support on Service Desk, and hardware maintenance.
- Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
- Have a diligent approach that achieves a long term and cost-effective result for our clients.
- Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
- Demonstrate a professional, respectful, and proactive approach to customer service.
- Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
- Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
- Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
Core Skills
- Windows Server 2008-2022
- Windows Desktop 7-11
- Hosted Desktop and Terminal server farm setups
- Office 365 tenant setup and administration
- VMWare/Hyper-V administration
- Strong networking capabilities (DNS, routing, switching etc)
- VoIP knowledge, preferably 3CX
Desirable Skills
- Exposure to Cisco/Draytek firewalls and routers
- Apple products and support
- Group Policy administration
- Azure AD, Intune and Defender knowledge
- Exposure to Ubiquiti / Cisco Wireless
- Previous MSP experience
- Recognised accreditations (CompTIA, Apple, Microsoft)
Person Specification
The successful candidate will demonstrate:
- A logical, methodical approach to the task at hand
- A willingness to learn and teach
- Excellent documentation and communication skills
- High standards of customer service
- A personable nature
- A keen level of attention to detail
- A history of being a proven self-starter