Description:
We are looking to recruit an Account Handler to join our growing Real Estate team based out of our Chichester office.
Our team is a fast-paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you.
You will be responsible for providing technical account servicing support and ensuring effective servicing of client accounts.
This is an exciting opportunity to work with some of the largest property management companies in the UK, managing big portfolios and supporting the renewal process throughout the year. If you have the technical expertise and a passion for property insurance, we encourage you to apply.
How You'll Make An Impact
- Portfolio Management: Support the servicing of large property management portfolios, including renewals, technical queries, and mini projects throughout the year.
- Documentation: Create and manage documents for new customers, mid-term adjustments, and renewals, ensuring accuracy and timely entry into systems to maintain data integrity.
- Renewal Process: Assist with renewals throughout the year, including key renewal dates throughout the year, ensuring all cover is bound by the renewal date.
- Client and Insurer Liaison: Work closely with clients and insurers to confirm cover, process policies, and follow up on outstanding documentation.
- Technical Expertise: Handle technical queries related to property risks, including residential, commercial, terrorism, engineering, and construction.
- Compliance: Apply legal and regulatory policies in line with internal procedures and insurance contracts.
- Account Queries: Address account queries and credit control matters, escalating concerns as necessary.
About You
- Commercial insurance knowledge is essential, ideally with Property experience.
- Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent.
- Worked to targets within a regulated, measurable framework and achieved SLA’s.
- Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
- Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
- Highly accurate with a strong attention to detail, using initiative when assisting team members.
- Fully proficient in Acturis.
- Eligible to work in the UK.