Technical Support Assistant

Description:

We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland.

This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.

Key Responsibilities - Technical Support Assistant – Newhaven

• Provide first line technical support to customers across the UK and Ireland
• Deliver product training to customers, ensuring effective use and implementation
• Investigate and resolve field based technical issues in a timely and professional manner
• Support major opportunities and key accounts alongside senior technical colleagues
• Monitor market trends, competitor activity, and product developments
• Assist with new product development and rollout through structured processes
• Manage customer complaints, including investigation, resolution, and trend analysis
• Coordinate product returns, including assessment and processing of replacements or credits
• Support operational tasks such as stock handling, goods in checks, and product inspections
• Work closely with international quality teams to identify root causes and implement improvements

About You - Technical Support Assistant – Newhaven

• Previous experience in a technical support, engineering, or product service environment
• Strong problem solving skills with a practical and solutions focused mindset
• Experience managing customer issues and working within quality processes
• Confident communicator with the ability to build strong customer relationships
• Full UK driving licence and valid passport required

What’s on Offer - Technical Support Assistant – Newhaven

• A varied and hands on role within a supportive team
• Opportunity to work with innovative products and solutions
• Exposure to both technical and quality functions
• Career development and learning opportunities