Application Support Engineer

Description:

We are looking for an experienced Application Support Engineer to provide expert third-line support for a large, business critical application.

This is a hands-on technical role suited to someone who enjoys working with complex systems, investigating root causes, and acting as a trusted escalation point for incidents.

What we're looking for:

Essential experience and skills

• Strong hands-on experience with Oracle SQL, including querying databases and using SQL to support troubleshooting and analysis
• Experience using ServiceNow (or a similar ITSM tool) for incident management and workflow tracking
• Previous experience in a third-line application support or similar technical support role
• Confident using Microsoft Excel and Outlook for reporting, communication and day-to-day support activities
• Eligibility for SC (Security Check) clearance and current UK residency

Desirable skills and attributes

• Excellent customer-facing skills, with the ability to explain technical issues clearly and professionally
• A strong analytical mindset, able to differentiate between symptoms and underlying causes
• Confidence working in a small, specialist team and taking ownership of technical issues
• A proactive and inquisitive approach, with the confidence to ask questions and challenge assumptions