Apprentice Tech Support Engineer

Description:

The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems.

Responsibilities

Responsibilities:
 

• Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
• Visit users at their desks, provide remote support and active participation when located on our Tech Bars.
• A good understanding incident and problem management.
• Responsible for resolving and troubleshooting queries, escalating to specialists where appropriate, and managing the technical relationships with our users.
• Support our users on a wide range of technologies to meet the agreed Service Level Agreements.
   

Key Skills & Experience
 

• Be genuinely interested in technology and eager to provide a user focused experience.
• An understanding of Apple and Android handsets in a Mobile Device Managed environment.
• Knowledge of the ITIL management framework.
• An understanding of Windows Operating Systems and Citrix would be beneficial.
• Trade floor support and market data applications (Reuters/Bloomberg) experience is desirable but not essential.