Armed Forces Lead

Description:

Citizens Advice North East Lincolnshire is recruiting for the role of Armed Forces Lead as part of a pilot project funded by the Household Support Fund and delivered in collaboration with NEL4heroes. This role is funded until April 2026 with the potential for further funding beyond this date.

The role offers a unique opportunity to provide vital advice and support to individuals connected to the armed forces community within North East Lincolnshire. The Armed Forces Lead will play a key role in liaising with caseworkers, partner agencies, and third-party organisations to ensure that clients receive comprehensive help tailored to their specific needs. The role also involves active participation in outreach programs and community events to raise awareness and deliver services directly to those who need them.

This position requires a compassionate, proactive, and organised individual who can manage varied responsibilities in a dynamic environment. Full training will be provided to support the successful candidate.

Key Responsibilities:

• Deliver advice and guidance to armed forces personnel, veterans, and their families in North East Lincolnshire.

• Build and maintain effective partnerships with caseworkers, local organisations, and community groups.

• Attend and represent Citizens Advice at outreach events and community engagements to extend service reach.

• Support and develop awareness campaigns to improve access to advice for the armed forces community.

• Work collaboratively within the Citizens Advice team to share knowledge and improve service delivery.

Benefits:

• 28 days annual leave plus Bank Holidays and 3 additional days between Christmas and New Year.

• Workplace pension scheme.

• Employee assistance program for additional wellbeing support.

• Full training provided.