Assistant Store Manager

Description:

Seasalt, a thriving retail lifestyle brand known for its creativity and customer-first values, is seeking a passionate and driven Assistant Store Manager to join their Tunbridge Wells team. This is a fantastic opportunity to become part of a growing business that believes in developing its people and promoting from within. The role is offered on a 21-hour permanent contract.

As an Assistant Store Manager, you will be instrumental in supporting the Store Manager to lead, inspire, and develop a successful store team. Your contribution will ensure the store runs smoothly, achieves key performance indicators, and consistently delivers the outstanding customer service Seasalt is known for.

Key Responsibilities:

• Assist the Store Manager in fostering a service-led culture focused on customer satisfaction.

• Encourage omni-channel sales, data capture, and add-on recommendations to drive sales.

• Support in recruitment and team building to create a diverse and enthusiastic workforce.

• Act as a role model, demonstrating strong commercial awareness and KPI achievement.

• Coach and conduct one-on-one development sessions with team members.

• Analyze store performance and communicate effectively with both team and stakeholders.

• Implement and maintain high standards in visual merchandising and product display.

• Handle store operations including stock management, loss prevention, health & safety, GDPR, and cash handling.

• Act as a key-holder, taking full responsibility for the store during opening, closing, and management cover.

Required Skills and Experience:

• Proven leadership experience in a supervisory retail role or similar customer service environment.

• Strong understanding of sales, KPIs, and commercial targets.

• Excellent coaching, communication, and people-management skills.

• Passion for delivering exceptional customer experiences.

• Proactive and solution-oriented with a creative mindset.

Benefits:

• Salary: £14700 per annum (based on 21-hour contract)

• 34 days of paid annual leave (pro-rata), increasing with service

• Generous 50% employee discount and uniform allowance

• Health Cash Plan (including virtual mental health support)

• Access to Employee Assistance Programme

• Flexible benefits scheme and enhanced family leave policies

• Pension scheme with 7% employer contribution

• Life assurance and paid volunteering days

• Learning and Development opportunities

• Inclusion-focused employee networks and discount hub

About Seasalt:

Seasalt is more than a retail brand – it's a community of passionate people who believe in creativity, confidence, and sustainability. Their inclusive culture fosters diversity and supports career growth, offering a workplace where everyone feels they belong. Many Assistant Managers at Seasalt have progressed to Store Manager roles, making this an excellent career stepping stone.