Claims Handler

Description:

Legal disputes can be overwhelming for professionals and business owners. That’s why Markel provides industry‑leading legal expenses insurance backed by expert in‑house claims handlers and the award‑winning Markel Law.

As a Legal Expenses Claims Handler, you’ll be the calm, knowledgeable, and trusted voice that helps our customers navigate civil disputes — from contractual issues and defamation claims to landlord/tenant challenges and property matters.

You’ll handle end‑to‑end claims, collaborate with specialist solicitors, and provide the clarity and confidence our customers need when the unexpected happens.

What you’ll be doing:

Claims Ownership & Strategy
 

• Assess and validate new civil litigation claims against policy terms.
• Handle a varied caseload including contractual disputes, property damage, nuisance, boundary issues, and more.
• Evaluate evidence, prospects of success, proportionality, and recommend the right strategy.
• Set and review reserves as cases evolve.
   

Supporting Customers & Stakeholders
 

• Translate complex legal issues into clear, friendly explanations.
• Work closely with policyholders, panel solicitors, and brokers to keep claims progressing smoothly.
• Provide guidance at every stage of the customer journey.
   

Technical & Legal Insight
 

• Apply your knowledge of civil litigation, CPR, and dispute resolution.
• Review legal advice for alignment with policy terms and best outcomes.
• Identify ADR opportunities such as mediation or negotiation.
   

Quality, Compliance & Continuous Improvement
 

• Maintain high standards of accuracy, documentation, and regulatory compliance.
• Participate in audits and help shape ongoing team and process enhancements.
   

What we’re looking for:

Must‑haves
 

• Experience in claims handling or civil litigation (e.g., paralegal, legal advisor, insurer role).
• A solid understanding of civil litigation processes and evidence requirements.
• Strong analytical skills and sound decision‑making.
• Clear, confident communication — you can make legal concepts easy to understand.
• Ability to juggle multiple complex cases with great organisation.
   

Nice‑to‑haves
 

• Legal qualifications: LLB, LPC, SQE, CILEx, or similar.
• Experience in legal expenses insurance, a law firm, or civil liability claims.
• Familiarity with CPR, ADR, and digital claims systems.