Insurance Technician

Description:

Insurance Technician

Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.

Job Overview

We have a fantastic new job opportunity for an individual who as an Insurance Technician works as part of a Team under the direction of a Team Manager, performing standard technical checks and processes as they relate to the risk being processed to ensure that agreed market SLAs in respect of turnaround and quality are achieved. An Insurance Technician is distinguished from the associate role in that they work more independently with less technical supervision, processing more complex work. They also provide support to less experienced employees. All work processed must meet agreed service levels in respect of quality and turnaround times. Training will be provided for all insurance documentation / systems required to perform the role.

What You Will Be Doing
 

• Conducts technical checks on insurance documentation to ensure accuracy, able to notice
   

discrepancies or errors within the documentation. This includes using specific IT based systems

to support the technical process with some supervision/referral where applicable
 

• Liaise with customers and brokers to resolve queries and issues related to the work being
   

processed
 

• Ownership of own workload
• Input details into the database to initiate settlement / updates
• Complete accurate reporting associated to the work being processed
• Supports team members and customers with complex technical issues
• Provides training to team members and new recruits
• Supports and inputs to innovation and process improvement projects
• Reviewing / validating insurance documentation.
   

We're Looking For People Who Have
 

• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements