Description:
We are particularly keen to engage with Deputy Branch Managers in the local area who are interested in the Handelsbanken business model and bespoke customer offering.
The Deputy Branch Manager role would be responsible for supporting the Branch Manager with all aspects of the Branch operations including the Business Plan process, business development, credit, operational risk, administration, financial control, culture, recruitment, compliance and regulatory matters including adherence to the Bank’s instructions and training and competence procedures.
The key stakeholders for the Deputy Branch Manager are the District Head, Branch Managers, Mortgage Advisors, Handelsbanken Wealth and Asset Management, Credit, Finance, HR, Risk, Compliance and Internal Audit.
Main Responsibilities Would Include
- People management, leadership, development, engagement and wellbeing of a team of Corporate and Private Banking account managers and Account Manager Support.
- It is expected that in addition to your leadership responsibilities you will maintain and develop a portfolio of customers; building relationships with customers and ensuring customer satisfaction through the provision of excellent customer service.
- Identifying, meeting and winning prospective new customers/introducers by outlining how we work and what we can offer in terms of service and facilities.
- Collaboratively with the Branch Manager take responsibility for the Branch operations including the Business plan process (The Wheel), business development, credit, operational risk, administration, financial control, culture (Our Way), recruitment, compliance and regulatory matters including adherence to the Bank’s instructions and training and competence procedures.
- Responsible for adherence to the Bank’s credit policy, including the Responsible Lending Policy and Arrears & Repossessions Policy, instructions and guidelines, maintain oversight of all lending decisions in the branch and any collections and recovery process, to ensure customers are treated fairly
- Operate within the secured and unsecured lending discretion as awarded by the Branch Manager and Head of Credit.
- Grow and develop a branch’s profitability in a local market by providing effective business leadership in all stages of branch development and respecting the geographical area of operation for the branch.
- Thorough understanding and effective deployment of the Handelsbanken business model, products and steering systems including credit, finance (including pricing) and HR policy.