Service Manager

Description:

Service Manager
💼 Permanent, full-time position.
🕒 Hybrid working. Minimum two days per week in Head Office, field-based support and home working flexibility. Bonus scheme included.
 
Responsibilities.
✅ Lead and manage the service desk.
✅ Coach, schedule and support Field Service Engineers.
✅ Monitor SLAs, response times and first-time fix rates.
✅ Develop preventative and corrective maintenance schedules.
✅ Manage spare parts and inventory levels.
✅ Resolve escalated customer issues.
✅ Improve service processes and procedures.
✅ Work closely with sales and operations teams.
✅ Produce performance reports and KPI data.
✅ Champion health and safety standards.
✅ Provide hands-on field support when required.
 
Requirements.
✅ Service Management or Field Operations leadership experience.
✅ Background within machinery, vending, catering equipment or electromechanical sectors.
✅ Strong technical understanding of electromechanical systems.
✅ Experience managing engineering teams.
✅ Service management software and Microsoft Office experience.
✅ Strong leadership, communication and organisational skills.
✅ Full UK driving licence.
✅ Willingness to travel to customer sites.