Desktop Support Engineer

Description:

Desktop Support Engineer

Industry: IT Services & Consulting

A growing technology services business delivering critical IT infrastructure and support solutions is looking for a Desktop Support Engineer to join their London team.

This role will suit someone who enjoys a fast-paced support environment, takes ownership of issues, and is passionate about delivering excellent customer service across business-critical IT systems.

You’ll act as a key technical support presence for a major customer environment, supporting users, resolving incidents, and helping improve operational efficiency across the service desk function.

Desktop Support Engineer – Key Responsibilities

• Provide onsite desktop and user support within a high-priority customer environment
• Troubleshoot Microsoft infrastructure and desktop issues
• Manage incidents, requests, escalations and service desk tickets
• Support onboarding/offboarding processes
• Maintain strong customer communication and service levels
• Assist with patching, vulnerability management and system maintenance
• Support M365, Active Directory, Azure AD and Windows environments
• Work closely with remote support and infrastructure teams
• Improve documentation, processes and knowledge base articles
• Support networking troubleshooting and general infrastructure tasks

Desktop Support Engineer – Key Skills Required

• Previous experience in Desktop Support / IT Support / Service Desk Engineering
• Strong Microsoft environment support experience (M365, AD, Azure AD, Windows)
• Excellent customer service and communication skills
• Experience managing tickets and working within ITSM processes
• Ability to prioritise and work under pressure
• Comfortable supporting senior stakeholders and users onsite

Desirable:

• ConnectWise experience
• Basic networking knowledge
• Exposure to patching and vulnerability management
• Experience within highly regulated or secure environments