Experienced E-Commerce Manager

Description:

We’re hiring: Experienced E-commerce Manager
Metro Health & Beauty Ltd | London

Metro Health & Beauty Ltd (MHBL) is a distributor of premium health and beauty brands, including Uriage, Lalique Beauty, Durance, Frezyderm, Mustela, Filorga and Rausch. We are looking for an experienced, commercially driven E-commerce Manager to grow our online business and take ownership of digital sales performance.
This role requires an established e-commerce professional with at least 7 years’ relevant experience, including significant responsibility for managing and growing online sales. You should be comfortable setting strategy, delivering improvements yourself and demonstrating measurable results.
Your responsibilities
• Develop and deliver an e-commerce strategy that increases revenue, profitability and customer retention.
• Manage the day-to-day performance of our online stores, including product listings, merchandising, promotions and customer journeys.
• Grow marketplace and social commerce sales, including Amazon and TikTok Shop.
• Improve conversion rates, average order value and repeat purchases.
• Oversee paid advertising, SEO and email marketing, working closely with internal teams and external partners.
• Manage budgets and report on sales, margins, acquisition costs and return on advertising spend.
• Coordinate with sales, marketing and warehouse teams to support product launches, stock availability and fulfilment.
• Identify new opportunities for sustainable online growth.

What we’re looking for
• 7+ years’ experience in e-commerce, with a proven track record of profitable growth.
• Previous experience in an E-commerce Manager, Senior E-commerce Manager or similar role.
• Strong knowledge of online trading, digital marketing, marketplaces and social commerce.
• Experience managing e-commerce platforms such as Shopify, WooCommerce or equivalent.
• Excellent analytical skills and confidence turning performance data into clear actions.
• Strong commercial judgement, attention to detail and ownership of results.
• Experience within beauty, skincare, health or FMCG would be highly advantageous.