Paid Ecommerce & Digital Assistant

 

Description:

PAID Ecommerce & Digital Assistant - (Undergrad Placement Year) Hayley Menzies

Hayley Menzies is an independent British fashion brand known for its signature knitwear, eclectic prints, and a distinct “refined rebel” spirit. Designed in London and inspired by a global, nomadic aesthetic, the brand blends craftsmanship with a modern, effortless attitude.

We are looking for an E-commerce & Digital Assistant (Undergraduate Placement Year) to join the Hayley Menzies team. This is a hands-on role within a growing independent fashion brand, supporting across e-commerce, digital marketing and content. You’ll work closely with the team on day-to-day trading, product launches and campaign execution, gaining real experience across both the creative and commercial sides of the business.

The Role

You will support the running of the e-commerce business and wider digital function, working closely with the Head of E-commerce & Digital, Customer Care, and Marketing teams.

Key Responsibilities

E-commerce

*Product uploads and catalogue management on Shopify

*Image and product data accuracy checks

*Homepage and site updates

*Supporting product launches and drop days

Customer Care

*Managing first-response customer enquiries via Zendesk

*Handling day-to-day queries (delivery, returns, sizing)

*Supporting returns and exchanges

*Escalating sensitive or complex issues

CRM & Email

*Building and scheduling emails in Klaviyo

*Supporting updates to automated flows

*Uploading and organising campaign assets

Content & Marketing Support

*Assisting with in-house content shoots (styling, preparation, logistics)

*Supporting influencer gifting and tracking

*Managing digital assets and imagery across platforms

General Digital Support

*Affiliate link creation and uploads (e.g. AWIN / LTK)

*Supporting reporting and data organisation

*Ensuring smooth day-to-day digital operations

What We’re Looking For

*Highly organised with strong attention to detail

*Digitally confident and quick to learn new systems

*Clear and professional written communication

*A proactive mindset - someone who takes ownership

*Calm, methodical approach to tasks and deadlines

*Genuine interest in fashion, styling, and brand

Preferred Background

*Degree or current study in Fashion Business, Marketing, Business, or similar

*Previous internship, retail, or customer-facing experience is a plus

*Any exposure to e-commerce platforms is beneficial but not essential

What You’ll Gain

*Hands-on experience across all areas of a growing fashion brand

*Direct exposure to e-commerce, digital marketing, and customer experience

*Real responsibility from day one

*Opportunity to develop into a full-time role

Details

Based in our Notting Hill studio (office-based)

*National Minimum Wage

*Clothing allowance every quarter of £300

*Internship/Year in Industry with potential to extend

*Start date: ASAP