Guest Services Assistant

Description:

GUEST SERVICES ASSISTANT 

The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills.

The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.

The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face.

HOURS OF WORK

We have the following contracts available on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

60 hours per 4-week period - Must be fully flexible across 7 days a week, Shifts will fall between 7.30am and 10pm

120 hours per 4-week period - Must be fully flexible across 7 days a week, Shifts will fall between 7.30am and 10pm

Please state your desired contracted hours from the options above under the suitability section of your application form.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

About You

Essential requirements:
 

• Excellent verbal and written communication skills
• A good level of computer literacy
• Friendly, genuine, and warm towards guests and colleagues
• Works well with others in a team
   

Desirable requirements:
 

• Previous experience working in a similar role or environment
   

About The Benefits

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:
 

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications