Description:
We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team.
About Our Role
- Delivering 1st & 2nd line technical support—on-site and remotely
- Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more
- Supporting network connectivity, VPN access, and wireless configurations
- Installing and configuring systems and applications to company standards
- Managing user accounts and permissions in Active Directory
- Maintaining accurate IT asset records and assisting with deployments
- Creating documentation and sharing knowledge across the ICT team
- Providing exceptional customer service with a friendly, “can-do” attitude
About You
- A Level education or equivalent and demonstrable commercial networking experience
- Experience of site set up, hardware repairs and troubleshooting
- Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11
- Experience supporting WAN environments and configuring mobile devices
- Hands-on knowledge of Active Directory and hardware provisioning (Autopilot)
- A proactive, self starter, and customer-focused mindset