Ict Field Support Engineer

Description:

We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team.

About Our Role
 

• Delivering 1st & 2nd line technical support—on-site and remotely
• Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more
• Supporting network connectivity, VPN access, and wireless configurations
• Installing and configuring systems and applications to company standards
• Managing user accounts and permissions in Active Directory
• Maintaining accurate IT asset records and assisting with deployments
• Creating documentation and sharing knowledge across the ICT team
• Providing exceptional customer service with a friendly, “can-do” attitude
   

About You
 

• A Level education or equivalent and demonstrable commercial networking experience
• Experience of site set up, hardware repairs and troubleshooting
• Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11
• Experience supporting WAN environments and configuring mobile devices
• Hands-on knowledge of Active Directory and hardware provisioning (Autopilot)
• A proactive, self starter, and customer-focused mindset