Infrastructure Engineer

Description:

Job Responsibilities

• Act as a SME authority for the core technologies, with emphasis on User experience, security, and management of desktops, laptops, VMs. Focus on security patching and large-scale deployments to all endpoints and manage the compliance threshold.
• Partner with the engineering team in the design and implementation of infrastructure solutions for systems and end-user platforms
• Be responsible for creating and maintaining documentation (SOPs, standards, how-to, BCP/DR) for services deployed and run by the team
• Be responsible for on-going maintenance of Infrastructure services such as new version upgrades, apply patches and policies, implement configurations and solutions engineered by teams
• Be responsible to provide technical guidance and knowledge sharing to L3 and L2 teams
• Agile project delivery
• Manage the Tier 4 escalations from outages, deployments, BAU issues reported from L2, L3
• Identify patterns of issues and work with engineering on automating global fixes
• Implement and support innovative solutions and processes developed by Desktop Engineering to continuously improve services and technologies
• Responsible for maintaining design documents in accordance with standards
• Implement projects to improve the user experience, security, and management of desktops, laptops, VM and tablets.
• Provide technical leadership and guidance to team members.
• Collaborate with other IT teams and stakeholders to identify and resolve complex technical issues.

Job Requirements

Job Requirements:

• Windows and MAC OS knowledge
• Working knowledge of SCCM/MECM, JAMF for large scale patching and deployments, implementing policies
• Working knowledge on vulnerability remediation for OS, Office Suite, Browsers, System files and software.
• Added advantage for basic experience in languages: C#, PowerShell or Python for Development, scripting and automation
• Working knowledge in any of the vulnerability scanning tools : Nessus, BigFix, Flexera
• Strong communication and collaboration skills
• Knowledge of ITIL process or other IT service management frameworks
• Added advantage on any reporting and monitoring tools, such as ControlUp. Splunk or similar data analysis tools
• Bachelor's degree in computer science, Information Systems, or related field
• Minimum6-8 years of enterprise-level experience
• Continuous two-way communications and engage with Engineering teams to review technology roadmaps, enhancements, and upgrades
• Knowledge of vulnerability and patch management process, working knowledge of Nessus or any other vulnerability scanning tool.