Description:
We are looking for an experienced Infrastructure Technician (Day Rate Contractor) to join our IT Operations team, who are responsible for providing support to our UK Branch office network as well as our London and Manchester UK offices.
You will be based in the Manchester Head Office but must be willing to travel if required, with the standard working hours being 09.00-17.00, and you may be required to work overtime to perform tasks which cannot be carried out during normal business hours on occasion.
Main Responsibilities
- Overspill 1st line hunt group
- Managing customer “walk ups”
- 2nd line support work - Incident and Problem Management
- Software installs + software packaging
- System responsible activities for specific applications
- UK - New Branches/Branch Relocations
- Projects/Assignments
- Head Office Desk moves
- Asset Management and Hardware Reconciliations
- Colo/DR/BCP Testing and support
- Basic Server Administration
- Document Management: Applications, Process, Technical KB’s and generic user guides (IT internal Hub)
- Property estate check – meeting rooms
- Branch Wifi management
- Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- A good understanding and knowledge of providing 1st/2nd line support - General application troubleshooting incl. Bloomberg
- ITIL certified, understanding of Incident, Problem and Change
- Excellent Knowledge of PC/Laptop hardware support
- Excellent Knowledge of Windows 10 Support
- LAN / WAN / TCP IP, DNS , DHCP, Network troubleshooting skills
- Knowledge of Windows Servers, SCCM, IIS, SQL, Active Directory
- Active directory administration
- Ability to manage small projects
- Knowledge of IPhone/tablet, Airwatch support
- Knowledge of Microsoft Suite of applications
- HP Service Manager – desirable
- Working within SLA’s
- Good interpersonal and communication skills