It Manager

Description:

As IT Manager, you’ll report directly to the IT Director and lead a team of 3 IT Engineers. You’ll take ownership of the organisation’s Oracle estate, with a strong focus on Oracle Symphony (POS), acting as the key technical escalation point across both existing and newly launched sites.

This is a fantastic opportunity to shape IT operations, bring structure to a fast-moving environment, and play a key role in supporting the business as it continues to scale.

Key Responsibilities

• Lead, manage, and develop a team of 3 IT Support Engineers
• Own and optimise Oracle Symphony across a growing, multi-site estate
• Act as the senior escalation point for technical issues across all locations
• Identify recurring issues and implement long-term solutions
• Introduce and improve IT processes, structure, and repeatability
• Support a high-growth environment with new sites opening
• Enable the IT Director to focus on more strategic initiatives

Experience Required

• Proven experience with Oracle Symphony (essential)
• Strong understanding of inventory management systems
• Experience working within a Microsoft technology environment
• Proven ability to handle senior-level IT support and escalations
• Background in hospitality, retail, or similar multi-site environments (e.g. restaurants, QSR, retail stores)

What We’re Looking For

• Comfortable working with a high level of autonomy and ownership
• Proactive, but also able to respond effectively in a reactive environment
• A strong communicator who can engage across all levels of the business
• Energetic, hands-on, and motivated to make an impact