It Professional Services Engineer

Description:

Pearson Carter are currently working with a Microsoft Partner who is looking to recruit an IT Support Field Engineer in their Hull office.

Responsibilities
 

• Maintain and manage IT Helpdesk environment
• Oversee Helpdesk support to ensure professional delivery of technical support
• Supervise and monitor open tickets
• Liaise with international stakeholders to build working relationships
   

Experience
 

• At least three years experience in IT support environments
• Experience operating IT Helpdesk environments
• Strong communication and leadership skils
• Experience across M365 products