Description:
IT Service Delivery Director
Ideal current roles, if you're a:
- IT Service Delivery Director
- Systems Engineer
- Nexthink SME
- EUC/ DEX Engineer
- Infrastructure Engineer (Endpoint / EUC focused)
Key requirements:
- Nexthink expert (certified)
- Proven experience implementing and scaling Nexthink in enterprise environments
- Strong scripting capability (PowerShell essential)
- Deep experience across integrations, automation, and platform build
Overview:
- Amberes is partnering with a high-growth, specialist Digital Employee Experience consultancy operating at the enterprise end of the market.
- The business is scaling rapidly, driven by increasing demand for complex Nexthink deployments across global customers. As a result, they are investing in senior, hands-on technical leaders who can own delivery and operate at the highest level of technical credibility.
- This is not a traditional Service Delivery or management position. This is a hands-on, technical delivery role, focused on building, deploying, and scaling Nexthink across large enterprise environments.
The position:
- This position is designed for experienced Nexthink specialists who have implemented and owned the platform internally, and now want to apply that expertise in a customer-facing environment.
- You will work directly with enterprise customers, leading deployments from initial design through to full production rollout, ensuring the platform is correctly implemented, integrated, and operationalised.
Core responsibilities:
- Own end-to-end Nexthink delivery across enterprise customers, from design through to rollout and optimisation
- Lead greenfield and large-scale deployments, including agent and collector rollout across global environments
- Design and build Nexthink environments, ensuring scalability, performance, and alignment with enterprise architecture
- Integrate Nexthink into broader IT ecosystems, including ServiceNow, ITSM tools, and automation workflows
- Develop and implement FixIt scripts, automation workflows, and remediation logic
- Work directly with EUC, infrastructure, security, and operations teams within complex enterprise environments
- Troubleshoot and resolve complex deployment and integration challenges
- Drive adoption and ensure Nexthink is fully embedded into BAU operations
Technical environment:
- Nexthink (Infinity platform)
- PowerShell / scripting / automation
- ServiceNow and ITSM integrations
- Microsoft ecosystem (Intune, SCCM, Azure, Microsoft 365)
- Enterprise endpoint and EUC environments
Background & experience:
- Proven experience implementing Nexthink end-to-end within a large enterprise (not just administering or using it)
- Experience delivering global or large-scale rollouts (5k+ endpoints)
- Strong hands-on capability across deployment, configuration, and optimisation
- Experience building integrations (APIs, ServiceNow, automation workflows)
- Strong scripting capability (PowerShell essential)
- Deep understanding of enterprise IT environments, including EUC, endpoint management, identity, and security
- Comfortable operating in customer-facing environments with senior technical stakeholders