IT Service Desk Analyst

Description:

You'll be handling calls logged to the Service Desk and sorting out first-line support issues from start to finish, as well as tackling second-line support calls that are assigned to you.

You should have experience working in an IT support setting with a solid customer service and support background.

This is a high-profile role within the company, so you'll need to be flexible in your approach, juggling your workload, handling first line support, system security, and software-related tasks effectively.

Here's What We're Looking For
 

• Solid experience providing first line support in a technical setting
• Good experience with problem solving, showing you're great at figuring out systems, processes, and how things work
• Knowledge of all Microsoft products
• Brilliant customer service skills with the ability to chat easily with everyone – internal and external customers
• Ability to give helpful advice, guidance, and support to customers at all levels
• Ability to juggle tasks and work well under pressure
• Ability to lift and carry IT equipment
• Available to work at least one Saturday in six, from 8am – 2pm (from home)