IT Service Desk Intern

Description:

Fluence is looking for an IT Service Desk Intern to support and enhance internal IT support services. This role provides hands-on experience in a professional IT environment, working with Microsoft 365, ServiceNow, and enterprise infrastructure.

Responsibilities
 

• Provide technical support for hardware and software in a Microsoft 365
• environment
• Assist in setting up and deploying desktop computers (Windows and Mac)
• Support user account management activities in Active Directory
• Help with procurement and distribution of IT equipment
• Assist with Office 365, SharePoint, and ServiceNow-related tasks
• Contribute to and maintain knowledge base documentation in ServiceNow
• Support hardware and software inventory management
• Assist in troubleshooting audio/video conferencing systems
• Support administration of core hosted applications
• Collaborate with local IT vendors and internal teams
   

Key Qualifications & Experience
 

• Currently pursuing or recently completed a degree in IT, Computer Science, or
• a related field
• Basic understanding of Microsoft Windows and/or Mac OS
• Familiarity with Microsoft 365 (Office applications, Teams, Outlook)
• Interest in IT support, troubleshooting, and end-user services
• Basic understanding of networking, device management, or identity
• management is a plus
• Strong problem-solving skills and willingness to learn
• Good written and verbal communication skills
• Ability to work on-site in the Erlangen office
   

What You’ll Gain
 

• Hands-on experience in an enterprise IT environment
• Exposure to tools like ServiceNow, Active Directory, and Microsoft 365
• Opportunity to work with experienced IT professionals in a global company
• Practical knowledge of IT support processes and systems