It Service Desk Technician

Description:

Premier League Studio’s IT team are looking for Service Desk Technicians to join a newly established IT support function. The role ensures IT support needs are met, and staff maintain technological efficiency. Ideal candidates have strong IT skills and service experience.

We are recruiting four positions across the team, two permanent and two fixed-term, 12-month contracts. All positions will work across a shift pattern to ensure service delivery is maintained as per Premier League Studio’s requirements.

Who We Are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

In November 2024, the Premier League announced it was establishing a new in-house media operations business launching at the start of the 2026/27 Premier League Season. Premier League Studios will be responsible for all international media content production and distribution, providing a best-in-class content service to the Premier League’s partners and millions of passionate fans around the world.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

The Role

Duties Include, But Are Not Limited To
 

• Work with the Service Desk Supervisors to improve the Service Desk function.
• Relationship management with external suppliers.
• Office 365 administration.
• User account and domain management.
• Maintaining the Software and Hardware inventories.
• Broadcast & Corporate Systems issues ticket management and escalation..
• Management and support of onsite Audio-Visual equipment.
• Producing and improving the corporate & broadcast IT Knowledge Base.
• Maintaining assets in CMDB system.
• Work on existing processes and procedures for the department.
   

Role Requirement
 

• Proven experience working in a first or second line support role, ideally within a broadcast or production setting
• Experience providing support for desktop platforms, including Windows 10
• Proficiency with Office 365 administration and full Office Suite
• Proficiency with Microsoft Active Directory
• Ivanti & Intune administration
• Experience in troubleshooting software and hardware faults
• Problem-solving skills and the ability to work under pressure
• Confidence in communicating with people and understanding their IT concerns
• IT Service Management tool knowledge
• Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem-solving
• Flexible and able to adapt to changes to the work schedule when required
• Detail-oriented, deadline-driven, self-directed, and organised
• Be confident in being able to speak to all levels of the business
• ITIL Qualification is desired but not required
• Previous experience working in a shift-based role supporting media organisations or similar is desired but not required