It Support Analyst

Description:

As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:
 

• You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies.
• You will provide technical support and guidance to Iterators.
• You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.
• You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.
• You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues.
• You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.
   

We are looking for people who have:
 

• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
• Experience working with People Operation teams supporting platform, process and operations enablement.
• Familiarity with Identity and Access Management (IAM) concepts.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
   

Bonus Points
 

• Familiarity with Linksquares, Navan and Coupa
• Experience with AI implementation in enterprise applications
• Familiarity with vendor management, including renewals and vendor onboarding
• Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira
• Experience managing SaaS systems and optimizing license utilization
   

The US hourly pay range for this position at the start of employment is $55 - $75/per hour.