It Support Analyst

Description:

Senior IT Support Analyst – 9 Month Fixed Term Contract

Somerset

Excellent opportunity for a 2nd / 3rd Line IT Support Analyst to join a market-leading retail brand on a fixed-term contract, working with interesting technology in a highly impactful role ensuring the stability of IT services across the business.

The company is a household name and global brand, known for its strong values, positive culture, and excellent working environment, as well as its community-oriented spirit. They are now looking for an IT Support Analyst to join them on a 9-month fixed-term contract.

In this role, you will provide 2nd / 3rd line support to head office and retail users, supporting business-critical retail applications including POS and ERP systems. You will respond quickly and efficiently to incidents, deliver face-to-face support at head office, and act as the escalation point for complex technical issues.

You will have experience in 2nd / 3rd line support, working with Active Directory and Microsoft 365 in a consumer-facing environment. You will have strong knowledge of end-user computing across multi-site operations, as well as Windows and/or macOS, Microsoft 365, and Active Directory / Entra ID.

This is a fantastic opportunity to join a highly respected and widely recognisable retail brand in a critical role.

The Role:

• Senior IT Support Analyst, providing 2nd / 3rd line support to head office and retail users
• Supporting business-critical retail applications, including POS and ERP systems
• Respond quickly and efficiently to incidents and deliver face-to-face support at head office, acting as the main escalation point for complex technical issues
• On-site role, based in Somerset

The Person:

• Experienced in 2nd / 3rd line support, working with Active Directory and Microsoft 365 in a consumer-facing environment
• Strong knowledge of end-user computing across multi-site operations
• Knowledge of Windows and/or macOS, Microsoft 365, and Active Directory / Entra ID
• Any experience within the retail sector or with POS / ERP technologies is highly beneficial but not essential