IT Support Engineer

Description:

IT Support Engineer 

About the Role
We're recruiting on behalf of a well-established Managed Service Provider looking to add an IT Support Engineer to its growing technical support team.
This is an excellent opportunity for someone with 1-3 years' IT support experience who enjoys working directly with customers and wants to continue developing their technical skills within an MSP environment.
The role focuses primarily on Level 1 support while offering gradual exposure to Level 2 responsibilities as your experience grows.
 

Responsibilities
 

• Provide first-line technical support to customers via phone, email and remote support tools.
• Diagnose and resolve hardware, software and Microsoft 365 issues.
• Support Windows desktop environments.
• Manage and update support tickets.
• Escalate more complex technical issues where appropriate.
• Deliver excellent customer service while working to agreed SLAs.
• Assist with user account administration and basic Microsoft 365 administration.
• Build technical knowledge through exposure to Level 2 support activities.
   

What We're Looking For
 

• 1-3 years' experience in an IT Support or Helpdesk role.
• MSP experience is highly desirable.
• Experience supporting Microsoft Windows and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A proactive attitude with a willingness to learn.
• Someone who enjoys providing hands-on technical support and working as part of a collaborative team.