It Support Engineer

Description:

We are looking for an IT Support Engineer with hands-on experience in Windows imaging, deployment, and desktop support. The ideal candidate will be responsible for OS imaging, device provisioning, troubleshooting, and ensuring smooth deployment of Windows-based systems across the organization.

Key Responsibilities:

• Perform Windows OS imaging, re-imaging, and deployment for desktops/laptops.
• Create, maintain, and troubleshoot Windows images using deployment tools.
• Support hardware provisioning, device setup, and configuration activities.
• Install and configure Windows operating systems, drivers, applications, and security patches.
• Troubleshoot Windows OS, hardware, software, and network-related issues.
• Perform laptop/desktop build activities including BIOS configuration, driver updates, and application installation.
• Manage user account setup, software installations, and system configurations.
• Follow imaging standards, documentation, and deployment processes.
• Provide L1/L2 desktop support and resolve incidents within defined SLAs.
• Maintain asset records and support IT hardware lifecycle activities.

Required Skills & Experience:

• 2–5 years of experience in IT Support / Desktop Support / EUC roles.
• Strong experience with Windows 10/11 installation, imaging, and troubleshooting.